At Vegalish.com, we are committed to providing an exceptional and reliable video chat experience. We understand that circumstances may arise where you feel the need to request a refund, and we aim to handle such situations with fairness, transparency, and promptness. This Refund Policy outlines the conditions under which refunds may be granted and explains the procedures for submitting a refund request.
Refunds may be considered under specific conditions where the service provided did not meet reasonable user expectations due to technical errors, system failures, or accidental purchases. For example, if you were unable to access premium features due to a verified technical issue on our side, or if a payment was charged more than once, you may be eligible for a refund upon investigation.
We generally do not issue refunds for user dissatisfaction arising from subjective preferences or misuse of the platform. Refunds will not be provided in cases where the user has violated our Terms of Service, Community Guidelines, or engaged in behavior that led to account suspension or termination. Additionally, unused time or credits purchased through our platform are non-refundable unless otherwise stated.
If you believe you qualify for a refund based on the criteria above, please contact our support team within 7 days of the transaction. Include the following details in your request:
Our team will review your request and respond within 3–5 business days. Approved refunds will be processed through the original method of payment.
Once your refund is approved, it may take 5–10 business days for the transaction to reflect in your account, depending on your payment provider. We appreciate your patience during this time and encourage you to reach out if you encounter any delays.
Initiating a chargeback without contacting our support team first may result in permanent account suspension. We strongly encourage users to communicate with us directly to resolve payment-related issues, as we are committed to finding a fair and efficient solution for all parties involved.
Vegalish.com reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page and take effect immediately upon posting. We recommend checking this policy periodically to stay informed about your rights and our procedures.
By using our platform and completing any purchase, you acknowledge and agree to the terms outlined in this Refund Policy. For further assistance or questions regarding refunds, please contact us at the email address provided on our Contact page.